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My Shore Excursion
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Payment and refunds

Version of 11 September 2026

How to pay

  • To guarantee your booking, pay a 50% deposit through the secure Stripe payment link we send you. You may also pay the full amount through the link before the tour.
  • If you pay a deposit, the remaining balance is due in euros in cash on the tour day.
  • We do not accept card payments on the spot because our guides and drivers do not carry card terminals.
  • Evening programmes, train tickets and other advance purchases may require full prepayment.
  • Some excursions have different payment terms shown on their tour page or booking confirmation.

Online card payments are completed on Stripe’s secure payment page using the link we send you. My Shore Excursion does not receive or store your full card number, expiry date or security code. Your bank or payment provider may perform additional authentication.

The final price, currency, included services and any unavoidable additional charges are shown before payment or in your booking confirmation.

Cancellations and refunds

  • Group tours normally have no prepayment or cancellation fee. Please notify us at least 72 hours before the tour.
  • A private-tour deposit is refundable when cancellation is received at least 72 hours before the tour, unless the disclosed tour terms say otherwise.
  • Private tours cancelled less than 72 hours before departure are normally subject to loss of the 50% deposit.
  • Prepaid evening programmes, train tickets and other non-refundable advance purchases cannot normally be refunded once booked.
  • No refund is due for a no-show.
  • If your ship does not call at the relevant port, any special refund guarantee stated on your tour page or confirmation applies.

Tour-specific payment and cancellation terms shown before booking take priority where they differ from this general policy. We will identify non-refundable items before you commit to payment.

Travel and leisure services supplied on a specific date are generally excluded from the EU 14-day withdrawal right under Article 16(l) of Directive 2011/83/EU. This does not affect your rights where a service is not provided as agreed or is not in conformity with the contract.

Requesting a refund

Email tjtours10@gmail.com with your booking details and reason for cancellation. Approved refunds are returned through the original payment method where possible. Processing time depends on the payment provider and your bank.

Nothing in this policy limits mandatory consumer rights that apply to you.

Contact

My Shore Excursion
Phone: +30 690 893 2921
Email: tjtours10@gmail.com

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