Frequently Asked Questions
Practical answers about booking, payment, cancellations and tour day arrangements
Booking
What information do I need to book?
Please provide the lead traveller's name, email address, phone number, ship name, port, arrival and departure details, number of travellers and your chosen excursion. We will request any additional details needed for that tour.
When should I book?
Book as early as possible because guides, vehicles and admission tickets are subject to availability. A late request may still be considered, but it cannot be confirmed until we check availability.
When is my excursion confirmed?
Your excursion is confirmed when we send your booking confirmation and any required payment has been received. Review the confirmation carefully and tell us promptly if any details are incorrect.
Payment and cancellation
How do I pay?
To guarantee a booking, pay the 50% deposit through the secure Stripe link we send, or pay the full amount before the tour. If you pay a deposit, the balance is due in euros in cash on the tour day. On-the-spot card payments are not available. Some excursions and advance purchases have different terms shown before booking.
What are the cancellation and refund terms?
Group tours normally have no prepayment or cancellation fee; please notify us at least 72 hours before the tour. A private-tour deposit is normally refundable with at least 72 hours' notice and normally lost for later cancellation. Prepaid evening programmes, train tickets and other disclosed non-refundable purchases cannot normally be refunded once booked. No refund is due for a no-show. Tour-specific terms shown before booking take priority.
What happens if my ship does not call at the port?
Any special refund guarantee stated on your tour page or booking confirmation applies. Contact us as soon as the itinerary change is announced.
Is there a discount for booking several excursions?
Yes. The first excursion is full price, and each second or subsequent excursion in the same booking receives 5% off. The offer cannot be combined with another discount or promotion, and your confirmation will show the eligible discount.
Tour day
Where and when will I meet the guide?
Your booking confirmation or final instructions will give the exact meeting point and time, adjusted to your ship's schedule. Keep the confirmation and contact number available when disembarking.
Can the itinerary change?
Yes. The order, timing or availability of visits may change because of traffic, port schedules, closures, ticket availability or other operational conditions. We will communicate material changes when possible.
How do I tell you about mobility or dietary needs?
Include relevant needs in your enquiry before booking. We will check what can be arranged for the specific excursion, vehicle and venues; arrangements are confirmed only when stated in writing. Meal inclusion varies by tour, so check the tour page and confirmation.